FAQs

Yes! Just click About This Service / What you need / Try it for free to download our latest free clip.

Just a PC with Windows XP SP2 or Windows Vista, Internet Explorer 6 or 7, with Javascript and cookies enabled and Windows Media Player 11. An active broadband line from any UK broadband service provider is also required.

Please visit the help section where we can help you via email or by a live webchat.

TV shows are as little as £0.99 per episode and classic films start at £9.99. For this, you get two downloads – one for your PC and one for a portable video player (such as one of the compatible players on our list). For certain titles, we'll also post you a copy of the one-disc DVD!

The downloads work with Microsoft® Windows PlaysForSure devices including the Archos® AV404, AV404 Cam, AV504, AV604, AV604 WiFi, AV700, AV704 WiFi, Creative® Zen Vision:M, Zen Vision:W and the Philips® PMC7230. Watch out for additional file formats for other popular portable devices very soon!

1. Switch on your portable device and connect it to your computer as shown in the device's manual. This normally involves a cable connected to the USB port on your computer.
2. Once you've done this, open the file in Windows Media Player 11 and enter your BT Vision Download Store username and password if prompted.
3. Then, once the file is playing, click on the Library tab. In the Now Playing list, select the Now Playing item. Right-click on the file name and select Add to sync list from the menu.
4. Next click on the Sync tab at the top of the screen to move to the synchronisation screen. Your film should be shown in the Sync list.
5. Now ensure your device is switched on and connected, click Start Sync and the file should start to synchronise. You should see a progress bar under the status heading.
6. Depending on your device, the length of the film, and the speed of your computer, the synchronisation process can take up to 15 minutes.

If your purchase comes with a DVD (only certain titles do), it will come in a BT branded envelope. Please allow up to 5 working days for delivery. If it has still not arrived after this time, please contact customer services. We will only deliver to a UK address.

Not just yet. The BT Vision Download Store currently allows you to watch films on a Microsoft® Windows-based portable media players. However, we'll be serving a wider range of portable devices very soon.

Yes. Just connect your PC or laptop to your TV with an S-video or VGA cable.

No. You can only purchase films from the BT Vision Download Store if you live in the UK.

With a 2MB broadband connection it will take at least two hours to download a two-hour movie. If you want to watch a movie while it is downloading, you can usually do so once it's been downloading for 45 minutes.

You will receive two digital downloads of each film you purchase – a PC version and portable media player version. The PC version can only be watched on the download PC as, to avoid piracy, it can't be copied to another PC. The portable version can be downloaded from your PC to be watched on your portable media player of choice.

Once you have purchased your first video, you will be prompted to download the BT Vision Player. This is an Active X file that includes an embedded version of the Windows Media Player and will help you manage and play your BT Vision Downloads.

No. Sorry! You need to use Microsoft ® Windows Media Player with our service. If you have more than one media player on your computer (RealPlayer, QuickTime Player, etc), please set Windows Media Player as your default media player to avoid problems accessing our content. To make Windows Media Player the default media player:

1. Open up the Windows Medial Player application.
2. Click on Tools > Options.
3. Click on the "File Types" tab.
4. Check the boxes for "Windows Media File (asf)", "Windows Media Audio file (wma)", and "Windows Media Video file (wmv)".
5. Click "Apply" and then "Ok".

No. At present, BT Vision downloads are not available to Mac users because the Mac version of the Windows Media Player does not support the features we use to protect our content from unauthorized use.

Once you have downloaded a film, you can watch it as many times as you want to on your PC and portable player. The only restriction is that you can't copy files.

We accept payments via the BT Vision Download Store using credit and debit cards. We are unable to accept any other forms of payment at the moment but we'll introduce other payment methods very soon.

For your protection, the BT Vision Download Store is protected by a range of security measures. We use a third-party credit card verification company to authorize all credit card transactions. If a credit card is declined, we do not know the reason nor can we assist you further with getting it approved. For international cardholders, the declines are often due to problems matching up international addresses with credit card billing records. We suggest that you try to enter the credit card information again exactly as it appears on your credit card bill or try to use another card if possible. Unfortunately, we cannot assist you further with this if the system does not approve your purchase. You are welcome to try to use another credit card.

Yes. Your purchase history is available by logging in, then clicking on the "My Account" link in the top right corner of the home page.

Just click the "Forgot Password" link on any account login screen and follow the prompts. A password reminder will be sent to your registered e-mail address. If you have a spam filter running (often enabled by default on AOL, Hotmail, EarthLink and Yahoo), please check your "spam", "bulk", or "junk" mail folder if the email does not arrive.

Simply log in, then click on the "Account" link in the top right corner of the home page. Next, go to 'Change Account Information' to make the changes.

To change your email address (which is also your username), log in, then click on the "Account" link in the top right corner of the home page. Next, go to 'Change Account Information' to make the changes.

To change your credit card details, log in, then click on the "My Account" link in the top right corner of the home page, then go to 'Change Account Information' to make the changes.

Open Windows Media Player and do the following:

1. In the menu area at the top of the WMP window, click "Help"
2. If "Help" is not visible, Right-click on the upper bar area on WMP and a Menu-list will appear.
3. Choose "About Windows Media Player"
4. A pop up will appear with the version number listed next to "Version" to the right of the logo.

Indicative download times are show on product detail screens. These are based on the size of the content file and a 2MB broadband connection. The actual time taken will be affected by the number of files you download at the same time and the average speed of your broadband connection. Please note that you can pause a download of a file to your PC or portable device.

As a valued BT Broadband customer, any downloads that you make from the BT Vision Download Store are not included in your monthly BT Broadband download allowance. For more details about BT Broadband please go to www.bt.com/broadband.

Click the view purchase history link in "my account" section, and then choose the download you have deleted. Then simply click the "Download Now" button to download your choice again.

The Download Manager saves content directly to "My Videos" but to amend this, right-click on the BT Vision Download icon found on your desktop and choose the new location to save content to.

Open Internet Explorer, click Tools then Internet Options and do the following:

1. Select the Privacy tab
2. Move the Settings slider to "Medium" then click Apply
3. Click OK
4. Restart Internet Explorer

Open Internet Explorer, click Tools then Internet Options and do the following:

1. Select the Security tab
2. Click on the Internet zone
3. Click on Custom Level
4. Scroll down to the Scripting section
5. Select Enable for Active Scripting
6. Click OK
7. If prompted, select Yes to make the security changes
8. Click OK
9. Restart Internet Explorer

Open Internet Explorer, click Tools then Internet Options and do the following:

1. Select the Security tab
2. Click on the Internet zone
3. Click on Custom Level
4. Scroll down to the ActiveX controls and plug-ins section
5. Select Disable for Automatic prompting for ActiveX controls
6. Select Enable or Prompt for Download signed ActiveX controls
7. Select Enable for Run ActiveX controls and plug-ins
8. Select Disable for Initialise and Script ActiveX controls not marked as safe
9. Select Enable for Script ActiveX controls marked safe for scripting
10. Click OK
11. If prompted, select Yes to make the security changes
12. Click OK
13. Restart Internet Explorer

If you are a home user, your PC firewall should be configured to allow access to the Internet for the following applications, if you are not on a home network, you will need to ask your network administrator to allow access to these applications:

1. Entriq Media Server
2. Entriq Media Tray
3. BT Vision Player
4. Windows Media Player

Vista Administrators have control over who can install programs. To install the BT Vision Download Manager, you either need to be logged in as the Administrator of the Vista PC or you will need to enter the Administrative password when prompted, otherwise you will be blocked from installing it. Once the BT Vision Download Manager is installed, regular Vista users will be able to purchase and download items.